Once you believe you’ve collected enough information, you can move to the final step, getting to “That’s Right.”, Once you believe you’ve completely understood their position and what they believe, you can repeat their entire position back to them. Is there a way, by default bot or executive control that I can have them removed in a slightly more permanent manner? You or your community represent the opposite of what they believe. When you get them talking to you, mirror that language to get them to elaborate further on their beliefs. Thanks though. Do this until you’re able to get them to say “Yes, that’s right” at least 3 times, or by asking if there’s anything else that you forgot in your summary. Recently, a community I’m apart of has had an issue with a guy that is using multiple accounts to get around a server ban. There are four primary characteristics of high conflict personalities, which is not a diagnosis but their description of specific conflict behavior: If you fail to use tact in your moderation technique and communication approaches, you may find that you or your community become the target of a high-conflict person. Make a new account with a new email. If possible, learn more about the other communities they’re a part of. They might believe “I feel like you didn’t give me a chance to explain myself” or “I feel like you’re discriminating against me”.Â, Your understanding of their beliefs will be flawed and inaccurate, but you must do your best to piece it together into a coherent argument on their behalf. Their actions are about trying to make a point- but what you’re doing is getting them to make their point without taking action, because you have heard what they are trying to say. A 2018 study by Stanford University estimated that 1% of subreddit communities on Reddit initiate 74% of all conflict on the platform. If they do continue to harass you or your community, it’s possible that you failed to address the primary reason that they’re upset. This thread is archived. An accusation Audit is not based on logic - it’s based on the unfiltered emotions of the other person.Â, Getting to “You’re Right” instead of “That’s Right”, There will be some of you who believe that after getting this far, you may be on the path to rehabilitating a person like this. They take your opposing stance as a direct challenge to their competence, authority and autonomy. I was shocked at how easy it was as well. Now that you have a better understanding of how somebody like this thinks, we’ll discuss the strategies that you can employ to solve this problem. The vast majority of community members are interested and willing to participate according to the platform rules, even if they might not agree with every one of them. Chances are they do have a primary account they continue to use in other communities, which can help greatly with starting your dialogue. The process outlined here can be easily undermined by others who aren’t involved in the process. They aren’t getting the attention that they believe they deserve, and attempt to cause as much disruption as possible in order to make their case. If the harassment stopped, you would move on and forget about their behavior. A “nemesis” is an enemy or rival that pursues you relentlessly in the search for vengeance. At the very least, you should see an immediate reduction in the number of times they attempt to cause harm. It is not agreeing with them, but just grasping and recognizing their emotions and positions. A nemesis typically holds some degree of fascination for a protagonist, and vice versa. 5. share. Most moderators choose to simply wait out the harassment. They may spam your community and you may delete their posts and ban their accounts, but more accounts can be created. share. You might assume that a high-conflict person harassing your community is your nemesis, but this would be incorrect. Tactical empathy is the use of emotional intelligence and empathy to influence another’s behavior and establish a deal or relationship. And while this example was intentionally mild, you can infer more severe types of conversations that would follow a similar format.Â, Regardless, as you dig further into what they believe, you’ll notice that the rabbit hole will go very deep and be filled with logical fallacies and obviously disprovable biases that make no sense. Demonstrate your understanding by effectively summarizing it concisely and accurately, regardless of how much you disagree with the position. At this point, opening a dialogue might be incredibly difficult if they’re using throwaway accounts regularly. There are four primary characteristics of high conflict personalities, which is not a diagnosis but their description of specific conflict behavior: Preoccupation with blaming others (their "targets of blame"), Extreme behaviors (often what 90% of people would never do). As a reminder: do not attempt to correct or modify their opinion. Discord is a voice, video and text communication service to talk and hang out with your friends and communities. If truly motivated, armies of bot accounts can be created and used for mass-spamming, members of your community can be doxed, and ISPs or platforms can be DDoS’d to create fear in your community. Instead, our goal is to prevent or stop certain negative behaviors that keep happening so that you can protect your community and focus your energy elsewhere. This article will help to explain the motivations behind this persistent, destructive behavior, and provide actionable steps to reduce or resolve their harassment. Report Save. He constantly rejoins the server using a link and spam pings roles and staff until he is banned again. They create a new account under a different IP (I assume Disocrd blocks the IP as well as the account when banning somebody from using their service). Discord disables your account permanently for a serious offence (e.g. Most people don’t believe that the world is out to get them, and that they’ll be hunted down and persecuted for what they believe. If you did miss anything, repeat the entire position again while including the extra information. If truly motivated, armies of bot accounts can be created and used for mass-spamming, members of your community can be doxed, and ISPs or platforms can be DDoS’d … Below is a list of common examples of mistakes people make during negotiations: When using tactical empathy, remember that the purpose of the exercise is to bring their beliefs to the conscious mind and demonstrate agreement. You’re not going out of your way to obstruct their behavior, your primary focus is to engage and moderate your community. Remember that the truth or reality behind what they believe is completely irrelevant, and attempts to correct them will undermine your goals. If you’re working to negotiate with a spammer but another moderator is threatening them in a different conversation, you won’t see any changes in their behavior. real life threats). Would I need to know exactly how they are doing it, or is just a guess good enough? The methodology outlined in this article is designed for conversations in real-life, especially over the phone. Use casual phrasing and make an occasional spelling mistake to show you’re human. nemesis, and you must be punished for your insolence. Your job is to help them explain their beliefs to you to the best of their ability, and for you to understand their position to the best of your ability. It is not to modify their position or opinion, it’s only to mirror their opinion to stop identifying you and your community as a threat. Even if you’re a clinical psychologist, you wouldn’t be getting paid for your work, at least not this work. You literally don't even need a fucking VPN yet.-Step Two-Boot up your VPN and join the server you were banned from. Title. It's that simple. Discord Ban Evasion-Step One-Log out of your old account. . At the end of the day, you’re a human and a moderator. By demonstrating you understand their position, you go from being part of the problem to being a real person. They’re an antagonist who’s bent on revenge, who doesn’t go away, and who seems to haunt the mind of the protagonist. Don’t focus on their behavior or the actions that resulted in them getting banned. save. You’re just a mod trying to keep your community safe. You may believe this sounds outlandish, and you would be correct. On the other hand, you can either set up a timeout for new users or you can try using a bot that uses simple words filter. Well, there's always the verification level setting. In order to get someone to stop harassing your community, you need to shift yourself from being the villain of their story to being just another random person in their lives. Account deletion This is the most common method of banning users on Discord, the user's account gets disabled, the user receives an email about their violation, a month after the user gets their account disabled, the account gets permanently deleted. Open dialogue with them again and follow the steps above from the beginning, or check to see that you haven’t fallen into a common pitfall or mistake. The key to getting an individual like this to change their behavior is through utilizing “tactical empathy”. It's no surprise that a rather large server I moderate has attracted somebody who's evading a ban, presumably by repeatedly spoofing discord and changing their spoof every-time they are banned. The premise behind tactical empathy is that no meaningful dialogue takes place when we are not trusted or we are perceived as a threat. Ban Evasion. people. Attempting to provide support via text chat will have diminishing returns. Examples of questions you can use to verify their opinions include, “It seems like you believe that I’m being unfair because I didn’t give you a chance to explain yourself.” or “If I understand correctly, you believe I’ve been discriminating against you instead of taking your opinion seriously, is that right?”. It's no surprise that a rather large server I moderate has attracted somebody who's evading a ban, presumably by repeatedly spoofing discord and changing their spoof every-time they are banned. They just can’t seem to help but repeatedly break the rules, harass other users, or evade bans by creating new accounts to continue their bad behavior. An accusations audit is where you focus not on just the things that they believe, but the things that they believe you did wrong. Situation diffusal can generally be defined by three primary processes, each designed to collect information and use it to disarm the high-conflict person from believing that you’re an enemy or threat. Both ID and IPs can be renewed. Depends on your situation. Are there any commonalities of note?Â, Once you believe you’ve figured out why they’re upset with you or your community, mirror their language to verify it. Ban Evasion is against Discord rules and you can report the users who bypassed their bans to the Trust and Safety Team here https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029731 You can tell the owners of the … What can you do to protect your community from High Conflict Persons? Most users will accept their ban, but a small fraction will not. This might have been banning them breaking a rule (which is what you’re supposed to do, this isn’t to say that you aren’t acting unreasonably) or not properly punishing another community member they got into an argument with. Negotiations like this are difficult in voice-to-voice communication, and nearly possible via instant or private messaging. Ban Evasion and how to Stop it? I've never had any trouble when contacting support. If that isn't enough, there is the old role trick, which unfortunately is hard to execute on large servers. Yeah, can't really do any of those since I'm not actually the owner, or even a high moderator. Additionally, teams caught teaming with cheaters or ban evaders multiple times will result in the entire team being banned. They will be incredibly resistant at first, perhaps thinking that you’re attempting to trick them into a perjury trap for them to admit their guilt or ignorance. In their mind, you have become their nemesis, and you must be punished for your insolence. New comments cannot be posted and votes cannot be cast. Come vibe around wit us https://discord.gg/GXyM7zv We clown JH staff! You resist their behavior only as long as it falls under your realm of influence. Sort by. Make sure that the other side actually feels heard, and that you’ve fully understood their position. If you attempt to tell them what they should believe, you may instead get a “you’re right” and fail to see any change. You not only participate in creating the corrupt and unjust system that they are oppressed by and fight against, but as a moderator, you are the very lynchpin that maintains the corrupt system.Â. The mistake is believing that you are further along than you really are, or that you’re qualified to help someone struggling to control their emotions.Â. Attempting to show somebody like this the “error of their ways” may result in all of the work you have done being reversed. They’ve moved past being an enemy to become something much more personal. Good luck getting any kind of support from discord. They aren’t getting the attention that they believe they deserve, and attempt to cause as much disruption as possible in order to make their case. In this article we’ll review how to deal with users that constantly cause trouble or evade bans, and the active steps you can take to get it to stop.Â. An accusation Audit is not based on logic - it’s based on the unfiltered emotions of the other person.Â, It’s important that you go through their early comments and messages to understand what prompted this behavior in the first place. Na, wie wichtig ist Dir Dein Dirscord-Account? The truth is, all you really want them to do is follow the rules and maintain a civil conversation. When somebody continues to harass or disrupt your community, they’re essentially holding your community hostage. Communicate with your team on the strategy you plan to use, and remember to ask for emotional support or step away if it becomes too taxing. These individuals have an overactive threat detection system that makes them believe that you or your community are actively plotting their downfall. The mistake is believing that you are further along than you really are, or that you’re qualified to help someone struggling to control their emotions. The truth is, getting to “that’s right” is only 1% of the process. Instead, focus exclusively on the ideology that drove their behavior. Only a trained clinical psychologist can diagnose a patient with a disorder, but a term commonly used prior to diagnosis is HCP (high-conflict people). They continue to use Discords services despite being blacklisted already = ban evasion. Discord is a place where anyone can build and manage a community dedicated to the things they love, whether that is a favorite game, creating amazing art, or simply hanging out with friends and making new ones. Is there a way, by default bot or executive control that I can have them removed in a slightly more permanent manner? This recognition allows us to act appropriately in order to respond to our counterpart’s position in a proactive and deliberate manner. Formal grammar like punctuation can make a sentence feel more serious or threatening. The difference is subtle, but important. You must work to shatter the persona that they have projected onto you and show that you are not the enemy working to destroy them. Frequently, people take hostages because they need somebody to. If you’re uncertain about tone, read the sentence out loud while sounding as angry as you can, and adjust accordingly. 2 years ago. Remember the purpose of this process. There will be some of you who believe that after getting this far, you may be on the path to rehabilitating a person like this. report. You can report them to developers here (try messaging any of moderators in the sidebar). In one way or another, either by your direct actions or through your association with your community, you have wronged them and deserve to suffer for your behavior. 443: Ban Evasion and Advanced Harassment; 451: Reddit x Discord; 452: Twitch x Discord; 454: Bringing Other Communities To Discord; Moderating on Discord. Your place to talk. Instead, you must focus on the people who want your help and who need it- this being the people in your community. If you keep it on , a user must be. Instead, our goal is to prevent or stop certain negative behaviors that keep happening so that you can protect your community and focus your energy elsewhere. When somebody continues to harass or disrupt your community, they’re essentially holding your community hostage. Discord uses IP bans to prevent users from creating new accounts, but VPNs can be used to circumvent these bans. They might not like you, but they will at least (if begrudgingly so) respect you. What motivates a person to behave like this? This incredibly small percentage of users rank extremely low in the agreeableness personality trait, and have no interest in getting along with others. Banned users who wish to appeal their ban should post their request below, by editing the … Press J to jump to the feed. Ban The user's account is removed from the server and both their account, their IP address and phone number are banned from joining the server, to… Nothing you can do, just suck it up. Only a trained clinical psychologist can diagnose a patient with a disorder, but a term commonly used prior to diagnosis is HCP (high-conflict people). Identify if they’re harassing any other communities, and the reasons for doing so. If you do this well enough, if you put enough effort into doing this correctly (and it doesn’t need to be perfect), they will know that you finally understand where they’re coming from and that they’ve been heard by you, and their opinion has been validated. It’s clear that you will never learn or understand what they see. Have fun, and remember fuck admins and jannies. use a mobile device to trick the server, or you can use a VPN to get around the They harass you and your community because they believe that you’re out to get them, or want to replace them and their way of life. Sometimes people break rules or disagree, but their behavior can be quickly corrected and they can learn from their mistakes. estimated that 1% of subreddit communities on Reddit initiate 74% of all conflict on the platform. Hi. You are a community moderator negotiating the peace of your community, not their lives, but these tactics can still apply. The goal is NOT to get them to seek help or change their mind- we aren’t attempting to solve people. 50% Upvoted. Occasionally while modding a community, you’ll come across one individual who refuses to abide by the rules in any way. To them, you are the Architect of an oppressive Matrix, the President Snow of an authoritarian Hunger Games, the tyrannical Norsefire government in V for Vendetta. They may spam your community and you may delete their posts and ban their accounts, but more accounts can be created. When you successfully reach this state of your discussion, it’s essential that you be careful with your choice of words. When reiterating their points, be very careful about restating things that are not true. You must ignore all of this, and continue working to understand their position and the events that resulted in them targeting your community. Is ban evasion from a discord server against discord TOS? Is ban evasion breaking TOS? Empower the people who are truly deserving of your time and energy. If someone truly is holding your community “hostage”, they’re often doing so because they’re looking to open a dialogue for negotiation. If a high-conflict person gains access to money, they can pay somebody else to do the work for them. The goal is NOT to get them to seek help or change their mind- we aren’t attempting to. 2 years ago. New comments cannot be posted and votes cannot be cast. level 1. Do your best to remove personal bias from the statements to focus them back to “absolute truths.”. There’s a good chance that the spammer will leave your community alone now that they know that their opinion has been recognized. In some cases the harassment can go on for months, continuing to escalate in new ways that may put the lives of your team or community members in danger. If you are not familiar with the trick, it's basically having a "default" role. By demonstrating that you understand and respect them as an individual, this will disarm them and allow them to focus their energy elsewhere. Now, newcomers need to be granted this new "default" role by a trusted member before they can do anything. Frequently, people take hostages because they need somebody to listen. It’s unlikely that you’ll be able to get the spammer on an audio call, so it’s essential to be patient with the process and careful with your wording. level 2. Bans may be appealed via the #ban-appeal channel on discord, and require irrefutable evidence to be reversed. Advanced harassment like this may go on for several days, or even weeks, but then stop abruptly as the individual turns their attention to something new in their life. The truth is, getting to “that’s right” is only 1% of the process. If users continue to break the rules, they may be given longer-term or even permanent bans from the community or platform. You disable almost everything for @everyone, create a new "default" role, and give everyone this new "default" role. An example of dialogue might go something like the following: Spammer: “It’s bullshit that mods ban strawberry jam lovers because the blueberry jam lovers are afraid of being exposed for who they really are.”, Spammer: “Yeah, the blueberry jam lovers are secretly running the world and plotting against anyone who doesn’t believe in the same jam flavor preferences as they do.”, Realistically, blueberry jam lovers are not actually running the world or plotting anything nefarious, but in the mind of the spammer this is undeniably true. If someone truly is holding your community “hostage”, they’re often doing so because they’re looking to open a dialogue for negotiation. Press question mark to learn the rest of the keyboard shortcuts. An accusations audit is where you focus not on just the things that they believe, but the things that, did wrong. It will not change their opinion, but at least their behavior will change. hide. Chances are, the responses you receive will be filled with aggression, profanity and insults. Players caught on different accounts after being banned for any reason will be banned permanently on any and all associated accounts. These processes are called The Accusations Audit, Mirroring to Understand and Getting to “That’s Right”. Now that you have a better understanding of how somebody like this thinks, we’ll discuss the strategies that you can employ to solve this problem. At this stage, you’re still working to collect information about what they believe, directly from the source. best . Discord uses IP bans to prevent users from creating new accounts, but VPNs can be used to circumvent these bans. This incredibly small percentage of users rank extremely low in the agreeableness personality trait, and have no interest in getting along with others. Your primary focus in this realm is to make sure your community is safe and stays safe- and if you’ve managed to get the persistent spammer to stop then you’ve accomplished what it is you’ve aimed to do.Â, 311: Understanding and Avoiding Moderator Burnout, 341: Understanding Your Community Through Insights, 405: Practicalities of Moderating Adult Channels, 442: Using Insights to Improve Community Growth and Engagement, 454: Bringing Other Communities To Discord, Understanding High Conflict Persons (HCPs). 20 comments.

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